Terms and Conditions of Let
Sleeping Betty arranges reservations of accommodation as agents of the owners of such accommodation (the Owner). The Company acts on behalf of the Owner. Your reservation should be for holiday purposes only unless otherwise agreed in writing. The properties represented by Sleeping Betty should not be used for stag or hen parties, weddings or any special event without prior discussion and written agreement by SB.
Your contract is between you and the Owner of the property and is subject to the following conditions.
1. Personal Details
Information you provide will be forwarded
to the Owner/Property Manager of the property who may contact you with regard to your forthcoming reservation. Your details will not be shared with any third party.
2. Web page Details
The properties on this web page are visited and inspected prior to being included in the portfolio. The description and photographs on this web page match the house as it was when visited by a Company representative. The various accommodations are of all standards from the very luxurious to simply furnished. The Company does not accept responsibility for any changes, omissions or defects, which may affect the property or its amenities, that were made after the inspection by its representative and before the next inspection is due.
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3. Your Holiday House
you can arrive at your accommodation after 16:00 hours on the start date of your holiday and you must have vacated the property by 10:00 hours on your final day. If you anticipate being much later than 16:00 hours, please contact the person whose details you will have been supplied with to let them know and to make alternative arrangements. If you fail to do so you maybe unable to gain access to the property. You agree to keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived. Any additional cleaning of the property, following your departure, beyond the normal amount reasonably required, may be charged as extra and deducted from your Good Housekeeping Deposit. The numbers in your party must never exceed the stated house capacity except by prior written agreement. This may invalidate the house insurance.
If you have arranged to take a pet with you, please observe the individual house regulations. For all houses, pets must not be allowed upstairs, in bedrooms or on soft furnishings, and must not be left unattended in a property. There is a £20 per pet charge per booking. Please do not take pets to houses which do not accept them. This is especially important as we have customers who rely on our No Dogs assurance due to allergies or personal preference.
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4. Fuel Included
Where fuel is included in the rental this does not mean unlimited. Central heating systems will be set on timers for certain periods of the day to keep the house acceptably comfortable in all seasons. Provision of fuel for open fires and wood burning stoves various from property to property. Please revert to the properties information pack re these details. For those who have special requirements, it is possible to add additional fuel and central heating. Please specify at the time of booking.
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5. Smoking
All SB properties are non-smoking. If smoking is detected following your stay, the full Good Housekeeping Deposit will be withheld.
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6. Free Internet Services
Where the owner advertises internet services, neither the Owner nor SB are responsible for any failure of this service where the problem originates elsewhere or is and area problem or a service provider problem. No compensation is payable in the event of this service failing, being unavailable or slow. Please ensure that you have checked that the broadband is suitable for your intended use.
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7. Your Reservation
You must be 21 years or over when you book this accommodation and be staying at the property. The Company has the right to refuse any reservation prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact the Company immediately if you find any discrepancy.
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8. Rentals and Charges
Reservations are confirmed when details have been checked and approved by the SB Reservations Office. In order to secure a reservation you need to pay a deposit payment of 50% of the total rental. A credit of debit card payment secures a reservation. On receipt of your deposit, and other relevant charges, the company will confirm your reservation by email. You are then responsible for the balance of the rental, which is due no later than 8 weeks prior to your arrival. If your holiday is within the 8 week period, you are required to pay the full rental. There is a 48 hour cooling off period from the time of booking during which you may receive a full refund.
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9. Changes to reservations by you
Should you wish to change your reservation to another property, or the same property for another date, once the Company has issued confirmation to you, the Company may have to treat this as a cancellation of a reservation which would then be subject to the cancellation charges which may be as much as the total amount paid. The Company will advise you if this is the case and you will have the option to continue with the first reservation.
There are no exceptions for Christmas and New Year bookings.
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10. Reservation Cancellation or Adjustment by us
The Company hopes that it does not have to either cancel or adjust your reservation in any way: however, as unforeseen problems do occur, the Company would contact you immediately to discuss any proposed cancellation or adjustment. If the circumstances affect your desired property, the Company will endeavour to find you alternative and similar accommodation at a similar rental. If the alternative is unacceptable to you, or the rental more than you wish to pay, the Owner/Property Manager will refund all your original rental deposit. Except where otherwise expressly stated in these conditions, the Owner/Property Manager and the company shall not be liable for changes beyond the Company's control or beyond the control of the Owner/Property Manager
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11. Cancellation by you - Please ensure that you are protected by Cancellation Insurance
If you have to cancel your reservation you must telephone the Company on the number shown on your booking confirmation as soon as the reason for the cancellation occurs. You must also confirm your cancellation by email or post. The day on which the company receives the telephone or email email cancellation is the day on which your reservation is cancelled.
If the check in date is before 28 days then a 50% of your payment will be refunded. Cancellations made after 28 days before check in on refund will be made.
The Company advises that you ensure that your holiday insurance covers you for this.
There are no exceptions for Christmas and New Year bookings.
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12. Complaints
The Company hopes that you will not have any cause for complaint but, in the event of a problem arising, in the first instance, contact the Owner/Property Manager of the property immediately so that any problem may be speedily resolved, as the Owner/Property Manager must be given the opportunity to rectify the problem. If after this you feel that the problem was not resolved then you must, within 7 days of the end of your holiday, put your complaint in writing to the Company. All communications will be copied to the Owner/Property Manager for the comments and response. Please be aware that the Company act as a mediator in these situations to try and facilitate an outcome satisfactory to both parties. No complaints can be accepted following your departure if either the Owners/Property Manager or SB have not been contacted during your stay and allowed time to address any issue.
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13.Cleaning fee
between 20 to 80 pounds cleaning fee is required (depending on size of property) after booking is confirmed an invoice will be sent this payment is to be made 4 weeks prior to arrival.
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14. Good Housekeeping Deposits
This is a bond between you and the Owner
of the property, which represents your undertaking to take care of the house, cause no damage, and leave it in a similar condition to which you find it. An invoice will be sent stating the amount of GHD required for whichever property you have booked. Payment must be made 7 days prior to arrival. If payment is not made in this time then SB Property Management will send a reminder 48hrs prior to check in after 24hrs if payment hasn't been made, then SB will cancel your booking and no refund will be made. GHD's will be returned 5 -10 days following your departure. GHD's are very rarely claimed on and for costs to the owner which they would not normally incur as the result of a rental. For example stained carpets, linen and towels, damage to Hot Tubs. GHD's vary, check at time of booking.
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15. Pet Cleaning Fee
An additional twenty pounds pet cleaning fee is required. This can either be added onto your payment or left in the property before your departure.
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